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Return Policy:

Custom Orders are not eligible for return or refund. If there is a mistake on our part with a custom piece you must contact us within 14 days and we will correct the problem.  All other orders may be returned for cash or store credit minus a 15% restocking fee within 30 days.  Items must be in original package, and must include the original receipt for return. Returns are required to have return authorization on outside of box, as well as on receipt. Please contact us for a return authorization number.


Most orders will ship within 5 business days after payment is received.  Custom orders will ship between 7 and 14 days after payment is received. If a rush order is needed, please contact us to see if we can work something out.


All credit card payments are made through PayPal.

Checks or money orders may be mailed to Braille Boutique @ 549 Cambridge Drive Saginaw, TX 76179. Please contact us prior to ordering if you wish to send check or money order. (Orders will not be filled until payment clears.)